Refund Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Company Name]. This Refund Policy explains the conditions under which refunds, returns, and exchanges may be issued. By making a purchase on our website, you agree to the terms outlined below.

Eligibility for Refunds

Due to the personal-care nature of our products, refunds are offered under limited circumstances.

You may be eligible for a refund or replacement if:

Your item arrived damaged

You received the wrong product

Your order was lost in transit

To be eligible, you must contact us within [X days] of receiving your order.

Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

Opened or used products

Products damaged due to misuse or improper storage

Orders placed incorrectly by the customer

We encourage customers to review product descriptions carefully before purchasing.

Refund Process

To request a refund, please contact us at [Your Contact Email] with:

Your order number

A description of the issue

Photos of the damaged or incorrect item (if applicable)

Once your request is reviewed, we will notify you of approval or denial. Approved refunds may be issued as:

A replacement product

Store credit

A refund to the original payment method

The resolution method will be determined at our discretion.

Refund Timing

Approved refunds will be processed within [X business days] after approval. Refunds will be applied to the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the refund is due to an error on our part (such as damaged or incorrect items).

Late or Missing Refunds

If you have not received a refund after it has been approved:

Check with your bank or credit card provider

Allow additional processing time

If you continue to experience issues, please contact us for assistance.

Exchanges

Exchanges may be offered for damaged or incorrect items only. Availability is subject to product stock at the time of request.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to the Site.

If you have questions regarding this Refund Policy or need assistance with an order, please contact us at:

Business Name: [Your Company Name]
Email: [Your Contact Email]